Maintaining Quality and Striving for Continuous Improvement, Today and Always

As an ISO:9000 certified company, we have annual visits from our ISO auditor. This week is our annual ISO audit, and I thought it might be a good idea to pass on why we think this is so important.

What is ISO?  ISO is an international standard for business management. ISO:9000 is the family that addresses quality. Bill and Clare Meehan have always been firm believers that things you measure tend to improve, and that continuous improvement is critical to the success of our businesses, our teams, and our clients. As stated on the ISO website:

“Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability – and at an economical cost.  When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. We soon care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous. When standards are absent, we soon notice.”

So this week, and always, we look for better ways to run our business with that mantra in mind, so that we can serve our clients everywhere, delivering the most innovative products daily.

By Rich Cichoski,
Manager,
AlphaGraphics in the Cultural District

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